An issue arose where one user tried to close outlook, but all that happened was that Outlook hid away and the system tray icon for Outlook was still available, although would not work. He could re-open Outlook by hitting the Outlook icon, but Outlook came up straight away, proving it wasn't closed (this was re-enforced by outlook.exe still running in the processes tab of Task Manager'). The only way to completely close Outlook was to end the Oulook.exe process via task manager.
After reading other posts, a lot of people found PDA software and WinFax plugins to be the problem, but neither of these existed on our system. The add-in that did cause a problem was a VOIP soft phone one. Getting rid of this solved the problem - Outlook closed properly - bear in mind you must close outlook first by the End Process routine after disabling the add-in, then re-open Outlook to be able to close it properly again - bit of a mouthful that one!
Hope others find this useful.
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